Connected devices in apartment buildings can quickly pay for themselves
Strike one for The Alexander came in 2017. A real estate agent forgot to close a balcony door at the Upper East Side condominium, causing a pipe to freeze and burst. Twenty units flooded. Strike two came in 2022 when another pipe burst. Only 13 units were affected, but repairs cost about $3.5 million. When the insurance renewal came, the condo board learned you don’t get three strikes.


“They jacked up our rates from $150,000 a year to $850,000 a year,” said Neal Davis, the board president. “We found out about the increase the day the policy expired. We had no choice but to sign it.”
Insurance premiums have soared across the board, but properties with multiple large claims have their own category of shame — what the industry calls “sick buildings.”
Their challenge is not about getting an affordable premium, said Craig Barnet of MSG Risk Management and Insurance Consulting; “It’s being able to get insurance in the first place.” Just like certain carriers avoid high-risk markets, top insurers don’t cover sick buildings, forcing owners to alternative carriers with higher costs and poorer service.
“We were in the excess insurance market,” Davis said of the Alexander, a 26-story, 75-unit building at 250 East 49th Street. “No one wanted to cover us.”
His board hired a new insurance broker and took several steps, such as amending the bylaws to make individual owners responsible for repairing their units in the event of a large loss.
Most importantly, the building had to reduce the chance of another disaster. Fortunately, technology has advanced greatly in that area.
Read more on The Real Deal
Strike one for The Alexander came in 2017. A real estate agent forgot to close a balcony door at the Upper East Side condominium, causing a pipe to freeze and burst. Twenty units flooded. Strike two came in 2022 when another pipe burst. Only 13 units were affected, but repairs cost about $3.5 million. When the insurance renewal came, the condo board learned you don’t get three strikes.
“They jacked up our rates from $150,000 a year to $850,000 a year,” said Neal Davis, the board president. “We found out about the increase the day the policy expired. We had no choice but to sign it.”
Insurance premiums have soared across the board, but properties with multiple large claims have their own category of shame — what the industry calls “sick buildings.”
Their challenge is not about getting an affordable premium, said Craig Barnet of MSG Risk Management and Insurance Consulting; “It’s being able to get insurance in the first place.” Just like certain carriers avoid high-risk markets, top insurers don’t cover sick buildings, forcing owners to alternative carriers with higher costs and poorer service.
“We were in the excess insurance market,” Davis said of the Alexander, a 26-story, 75-unit building at 250 East 49th Street. “No one wanted to cover us.”
His board hired a new insurance broker and took several steps, such as amending the bylaws to make individual owners responsible for repairing their units in the event of a large loss.
Most importantly, the building had to reduce the chance of another disaster. Fortunately, technology has advanced greatly in that area.
Read more on The Real Deal
Insights, innovations and updates from the ProSentry Knowledge Base
ProSentry CEO Nadav Schnall joins The Real Estate Pros Show – Powered by Investor Fuel to discuss how proactive risk technology helps property owners detect issues early, prevent insurance losses, and better protect commercial and multi-family real estate assets.
In a new Growth Focus Podcast episode, ProSentry CEO Nadav Schnall breaks down why delayed leak response drives major risk in building operations. He shares how real-time monitoring helps teams catch issues earlier and reduce disruption and cost.
ProSentry CEO Nadav Schnall joins The Real Estate Pros Show – Powered by Investor Fuel to discuss how proactive risk technology helps property owners detect issues early, prevent insurance losses, and better protect commercial and multi-family real estate assets.
Explore the Knowledge Base